Complaints Policy

Twinqs.com aims to provide the best service possible which we hope, meet your expectations.

We believe we achieve this the majority of the time: if we are not getting it right please let us know!

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with Twinqs.com, have an issue with a particular model, text, photo, photo gallery, video or anything on Twinqs.com that might result in a possible issue for you.

If you have any issues with Twinqs.com or its' content (photos, videos, text or models appearing, please let us know via our support and contact form here:

Contact

All electronic/written complaint will be logged. You will receive a written/electronic acknowledgement within seven working days.

You may appeal our decision and file a complaint again, directly with our legal counsel if you are not satisfied with our response. Our goal is to investigate your complaint properly and give you a reply within 7 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered. Depending on the issue, this may include consulting third parties such as legal counsel and or private third party research, which may take more than 7 working days to resolve.

You may appeal our decision and file a complaint again, directly with our legal counsel if you are not satisfied with our response.

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